Order tracking
Pull live order and carrier data, explain delays and share accurate delivery updates.
AI CUSTOMER SUPPORT FOR E-COMMERCE
Customer support that actually gets things done.
Remi connects customer conversations to your orders, customers, inventory and business systems—so it can answer questions and complete approved tasks.
Bring one repetitive workflow. We’ll tailor the walkthrough around it.
Live systems connectedAMWhere is my order #1048?
Remi is checking your systems
ShopifyOrder #1048 · PaidFound
DHL ExpressTracking JD0146…In transitYour order is in transit and expected Tuesday, May 27.
Designed for modern commerce and support operations
DTC BRANDSMARKETPLACESSUBSCRIPTIONSRETAILLOGISTICSSAAS
THE PROBLEM
Your team shouldn’t need five tabs to answer one question.
Support teams lose time switching between tools, copying data and reconstructing context. Remi turns that manual chain into one connected workflow.
×
Without Remi
Too many tabs. Too much manual work.
1Read the requestGather missing details
2Check ShopifyFind the order and customer
3Check the carrierFind the latest shipment status
4Write and sendPiece together the response
4 actions · 7+ minutes · high context switching
With Remi
One question. One answer. Everything in context.
AMWhere is my order #1048?
RemiGathering live context…
Your order is in transit and expected Tuesday, May 27.
- Carrier: DHL Express
- Latest update: Departed facility
- Customer: 12 previous orders
1 workflow · ~10 seconds · full context
REAL WORKFLOWS
Watch Remi resolve a real support request.
Switch between common support scenarios to see the customer conversation and the connected work Remi completes behind the scenes.
AV
Ava MartinezCustomer · live conversation
Hi! I was wondering where my order is?
I’ll check the latest order and carrier data.
Good news — order #1048 is in transit and arriving Tuesday, May 27.
On trackLive system status
Remi activity
Order #1048 foundWaiting…
Shopify details verifiedWaiting…
DHL status checkedWaiting…
Tracking + ETA readyReady for customer
Fast by designConnected workflows, not tab switching
Always availableAutomate repetitive requests 24/7
Built for controlApprovals and handoff when needed
HOW IT WORKS
One request. Four simple steps.
Remi understands the request, gets the right live context, completes approved work and keeps a human in the loop when it matters.
01
Understand intent
Interpret the request and identify what the customer actually needs.
02
Retrieve live data
Pull current order, account, inventory or policy data from your systems.
03
Take approved action
Complete the task inside the rules and permissions your team has set.
04
Escalate with context
Hand off sensitive or complex cases with history and work already attached.
EXAMPLE FLOW
AM Where is my order? Shopify order found In transit · Tue 27 Answer ready
Shopify order found In transit · Tue 27 Answer readyUSE CASES
Built for the requests your team handles every day.
Start with a small number of repetitive workflows and expand as you prove value. Each use case connects customer intent to the systems and policies required to resolve it.
Explore workflow
Returns & exchanges
Check eligibility, apply policy rules and start the approved return workflow.
Refund status
Find the refund, check its payment status and explain the expected timeline.
Product questions
Use current catalog and inventory data to answer availability and product questions.
Account changes
Verify context and complete approved updates without making customers repeat themselves.
Shipping exceptions
Recognize higher-risk exceptions and bring a human in with full operational context.
INTEGRATIONS
Works with the systems behind your support team.
Connect commerce, support, shipping, payment and custom business data. Hover or tap an integration to see the context Remi can use.
CONNECTED SYSTEMShopify
Orders · customers · inventory
RemiConnected supportCONTROL & HUMAN HANDOFF
You decide what Remi can do.
Set clear permissions for routine work, sensitive actions and exceptions. When a human is needed, Remi hands off the full story—not just the last message.
Approval checkpoint
Awaiting approvalRefund action requires approvalToday at 10:42 AM
ApprovalCustomerJordan Lee
jordan.lee@example.com
jordan.lee@example.com
Order detailsOrder #1048 · Paid
$128.00 · May 21
$128.00 · May 21
Actions taken✓ Checked order status
✓ Confirmed delivery delay
✓ Confirmed delivery delay
SJ
Waiting for Sarah JohnsonSenior Support Specialist
Granular permissionsControl exactly what Remi can do.
Complete audit trailEvery meaningful action is logged.
Human in the loopEscalate with context when needed.
SETUP
What should Remi handle for you?
Choose a few high-value workflows, connect the systems they need and preview how Remi will respond before you launch.
1Choose tasks2Connect tools3Review & launch
Choose the tasks you want Remi to handle
Start with the requests that consume the most repetitive support time.
Connect your tools
Shopify✓⌁Website chat✓ Live previewYour Remi workflow
CustomerAsks a question
↓Remi AI AgentUnderstands intent + context
Order tracking
Refund status
Returns
Answer to customerFast, accurate, controlled
Faster responsesAutomate repetitive work
Clear controlsStay inside your policies
Human when neededEscalate with the full story
BUILT FOR REAL SUPPORT WORKFLOWS
Designed around the messy reality of support.
Great support needs more than generated replies. It needs current data, connected systems, clear permissions and a reliable path to a human.
That is the operating model behind Remi: resolve routine work quickly without losing the context and control that support teams depend on.
Live operational contextWork from current system data.
Workflow automationMove beyond answering FAQs.
Controlled by your teamAutomate only what you approve.
“The best support automation should feel less like another chatbot and more like a reliable teammate that knows when to act—and when to ask.”
Remi product principleConnected support, designed for control
PRICING
Simple pricing based on conversation volume.
Flat monthly pricing with unlimited resolutions inside your plan’s conversation volume. Every implementation starts with a one-time setup and integration package.
RECURRING Flat monthly · unlimited resolutions
Starter
Monthly$499/ mo
CONVERSATION VOLUMEUnder 500 conversations / month
Unlimited resolutions within the plan volume
MOST POPULAR
Growth
Monthly$999/ mo
CONVERSATION VOLUME500–2,000 conversations / month
Unlimited resolutions within the plan volume
Scale
Monthly$1,999/ mo
CONVERSATION VOLUME2,000+ conversations / month
Unlimited resolutions within the plan volume
ONE-TIME IMPLEMENTATION
Setup & integration
Connecting systems, configuring policies, and training your team.
FAQ
Questions teams ask before connecting support automation.
The page is designed to answer the major product, workflow and control objections without making visitors hunt through documentation.
Remi is designed to connect with commerce, support, shipping, payment and custom business systems. The demo includes Shopify, WooCommerce, Zendesk, Gorgias, Stripe, DHL and custom APIs.
Yes. The product concept is built around retrieving current data from connected systems rather than relying only on static FAQ content.
Yes. Workflows can be configured to answer automatically, require approval, or always escalate to a human depending on the action and risk level.
Remi can hand the conversation to a teammate with the customer, order, history and actions already taken attached as context.
The setup flow is designed to start with a small number of high-value workflows, connect the required tools, test the behavior and expand from there.
Yes. The design includes custom API connectivity for teams with proprietary order, account, billing or operations systems.
Put one repetitive support workflow on autopilot.
Bring the request your team answers every day. We’ll show you how Remi can connect it to your systems and resolve it with the right controls.