Midtown Comics
Midtown ComicsOrder tracking
Pull live order and carrier data, explain delays and share accurate delivery updates.
NOW LIVE ATMidtown Comics
AI shopping and support for ecommerce teams.
Put one support workflow to work before you pay.
We’ll connect your store, configure one repetitive workflow, and let Remi run live for seven full days.
No credit card $0 setup Your seven days start after launch
Customer conversationLive
AM
Working...
Order #10482
Placed May 23, 2025 • $129.00
Remi workflowAuto mode Understand requestExtracting intent and order details
Check orderOrder #10482 foundCheck shipmentTracking DHL #JD014600123456789
Respond to customerComposing helpful response
Customer answer
Hi Alicia,
Good news! Your order #10482 is on the way.
Arrives Tue, May 27DHL ExpressTracking #JD014600123456789
You can track your package anytime using the link below.
CUSTOMER STORY
Remi is live at Midtown Comics.
Remi helps Midtown Comics shoppers discover products and get customer-support answers through one conversational experience.
Live with customersCustomer-facing deployment
Shopping + supportOne conversational experience
On-site experiencePart of the ecommerce journey
Midtown Comics LIVE
IMPLEMENTATION OVERVIEW
A shopper asks RemiProduct discovery or a support question01
Remi understands the requestIdentifies what the shopper needs02Shopping helpGuide product discovery
Support helpAnswer service questions
The right answer or next stepA clearer path forward for the shopper03
$3,500 $0 setupStore connection included
One workflow configuredChoose the work that matters most
Seven full days liveThe clock starts after launch
No automatic chargeContinue only if you choose
Works with the tools your team already uses
shopify
gorgias
zendesk
klaviyo™THE PROBLEM
Your team shouldn’t need five tabs to answer one question.
Support teams lose time switching between tools, copying data and reconstructing context. Remi turns that manual chain into one connected workflow.
×
Without Remi
Too many tabs. Too much manual work.
1Read the requestGather missing details
2Check ShopifyFind the order and customer
3Check the carrierFind the latest shipment status
4Write and sendPiece together the response
4 actions · 7+ minutes · high context switching
With Remi
One question. One answer. Everything in context.
AMWhere is my order #1048?
RemiGathering live context…
Your order is in transit and expected Tuesday, May 27.
- Carrier: DHL Express
- Latest update: Departed facility
- Customer: 12 previous orders
1 workflow · ~10 seconds · full context
REAL WORKFLOWS
Watch Remi resolve a real support request.
Switch between common support scenarios to see the customer conversation and the connected work Remi completes behind the scenes.
AV
Ava MartinezCustomer · live conversation
Hi! I was wondering where my order is?
I’ll check the latest order and carrier data.
Good news — order #1048 is in transit and arriving Tuesday, May 27.
On trackLive system status
Remi activity
Order #1048 foundWaiting…
Shopify details verifiedWaiting…
DHL status checkedWaiting…
Tracking + ETA readyReady for customer
Fast by designConnected workflows, not tab switching
Always availableAutomate repetitive requests 24/7
Built for controlApprovals and handoff when needed
HOW IT WORKS
One request. Four simple steps.
Remi understands the request, gets the right live context, completes approved work and keeps a human in the loop when it matters.
01
Understand intent
Interpret the request and identify what the customer actually needs.
02
Retrieve live data
Pull current order, account, inventory or policy data from your systems.
03
Take approved action
Complete the task inside the rules and permissions your team has set.
04
Escalate with context
Hand off sensitive or complex cases with history and work already attached.
EXAMPLE FLOW
AM Where is my order? Shopify order found In transit · Tue 27 Answer ready
Shopify order found In transit · Tue 27 Answer readyUSE CASES
Built for the requests your team handles every day.
Start with a small number of repetitive workflows and expand as you prove value. Each use case connects customer intent to the systems and policies required to resolve it.
Explore workflow
Returns & exchanges
Check eligibility, apply policy rules and start the approved return workflow.
Refund status
Find the refund, check its payment status and explain the expected timeline.
Product questions
Use current catalog and inventory data to answer availability and product questions.
Account changes
Verify context and complete approved updates without making customers repeat themselves.
Shipping exceptions
Recognize higher-risk exceptions and bring a human in with full operational context.
INTEGRATIONS
Works with the systems behind your support team.
Connect commerce, support, shipping, payment and custom business data. Hover or tap an integration to see the context Remi can use.
CONNECTED SYSTEMShopify
Orders · customers · inventory
RemiConnected supportCONTROL & HUMAN HANDOFF
You decide what Remi can do.
Set clear permissions for routine work, sensitive actions and exceptions. When a human is needed, Remi hands off the full story—not just the last message.
Approval checkpoint
Awaiting approvalRefund action requires approvalToday at 10:42 AM
ApprovalCustomerJordan Lee
jordan.lee@example.com
jordan.lee@example.com
Order detailsOrder #1048 · Paid
$128.00 · May 21
$128.00 · May 21
Actions taken✓ Checked order status
✓ Confirmed delivery delay
✓ Confirmed delivery delay
SJ
Waiting for Sarah JohnsonSenior Support Specialist
Granular permissionsControl exactly what Remi can do.
Complete audit trailEvery meaningful action is logged.
Human in the loopEscalate with context when needed.
YOUR 7-DAY LIVE TRIAL
See Remi work in your store before you pay.
Choose one high-value workflow, let us connect and launch it, then evaluate seven full days of live support automation without entering a card.
1Choose workflow2We launch it3You evaluate
Choose what Remi should take off your plate
Start with the repetitive request that consumes the most support time. We’ll configure one workflow for your trial.
Connect your tools
Shopify✓⌁Website chat✓No card. No automatic charge. Remi pauses unless you choose a plan.
Live previewYour Remi workflow
CustomerAsks a question
↓Remi AI AgentUnderstands intent + context
Order tracking
Refund status
Returns
Answer to customerFast, accurate, controlled
Faster responsesAutomate repetitive work
Clear controlsStay inside your policies
Human when neededEscalate with the full story
PRICING
Try it live for seven days. Choose a plan only if it works.
Every plan includes free setup and a seven-day live trial of one workflow. The monthly price begins only after the trial, if you explicitly choose to continue.
NO CREDIT CARD $0 today · no automatic charge
7-day free trial included
Starter
After trial$499/ mo
Only if you choose to continue
CONVERSATION VOLUMEUnder 500 conversations / month
Unlimited resolutions within the plan volume
MOST POPULAR
7-day free trial included
Growth
After trial$999/ mo
Only if you choose to continue
CONVERSATION VOLUME500–2,000 conversations / month
Unlimited resolutions within the plan volume
7-day free trial included
Scale
After trial$1,999/ mo
Only if you choose to continue
CONVERSATION VOLUME2,000+ conversations / month
Unlimited resolutions within the plan volume
INCLUDED WITH YOUR TRIAL
Setup & integration included
We connect your Shopify or WordPress/WooCommerce store, configure one workflow, and guide your launch.
FAQ
Questions teams ask before connecting support automation.
The page is designed to answer the major product, workflow and control objections without making visitors hunt through documentation.
We connect your Shopify or WordPress/WooCommerce store, configure one high-value support workflow, and let it run under fair use for seven full days.
The trial clock starts only after your chosen workflow is connected, configured, and live—not while setup is in progress.
No. We do not collect payment details for the trial, and there is no automatic charge at the end.
Remi pauses unless you explicitly choose a paid plan. There is no surprise conversion or automatic billing.
The assisted trial and free setup offer are currently available for Shopify and WordPress/WooCommerce stores.
Remi is designed to connect with commerce, support, shipping, payment and custom business systems. The demo includes Shopify, WooCommerce, Zendesk, Gorgias, Stripe, DHL and custom APIs.
Yes. The product concept is built around retrieving current data from connected systems rather than relying only on static FAQ content.
Yes. Workflows can be configured to answer automatically, require approval, or always escalate to a human depending on the action and risk level.
Remi can hand the conversation to a teammate with the customer, order, history and actions already taken attached as context.
The setup flow is designed to start with a small number of high-value workflows, connect the required tools, test the behavior and expand from there.
Yes. The design includes custom API connectivity for teams with proprietary order, account, billing or operations systems.
7 DAYS LIVE · $0 SETUP
Let Remi prove itself in your store.
Choose one repetitive workflow. We’ll connect it, launch it, and give you seven full days to evaluate the result—without a credit card or automatic charge.
Your trial starts after launch. Remi pauses after day seven unless you choose a plan.